Terms of Service

Last updated: August 10, 2026

These Terms of Service ("Terms") govern your use of lightenmd.com and the LightenMD program (the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. What LightenMD Is (and Is Not)

LightenMD provides a weight-management program: access to telehealth consultations with independent, US-licensed medical providers, personalized program support, and care coordination. LightenMD is not a medical provider or pharmacy. All medical decisions — including whether any medication is appropriate for you — are made solely by independent licensed providers. Medications, when prescribed, are dispensed by licensed pharmacies.

2. Eligibility

You must be at least 18 years old, reside in a state where the program is available, and provide accurate, complete information. LightenMD's current, exhaustive state service area is published under Service Availability. Completing our quiz or intake does not guarantee treatment; providers may determine the program is not appropriate for you.

3. Not for Emergencies

The Services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

4. Telehealth

Clinical services are delivered via telehealth by independent providers. Your use of telehealth services is subject to our Telehealth Informed Consent. Telehealth has benefits and limitations, including that a provider may determine telehealth is not appropriate for your situation and refer you to in-person care.

5. Fees and Billing

  • The exact price, billing cadence, renewal terms, and included services that apply to your selected plan are shown before you authorize payment.
  • The secure checkout identifies the services included in the program price and any fees that apply before you authorize payment.
  • You authorize the applicable checkout provider and payment processor to charge your payment method according to the terms presented at checkout.

6. Cancellation and Refunds

You may cancel at any time, effective at the end of the current billing period. If a provider determines that treatment is not appropriate for you, you will receive a full refund of the associated program fee. See our Refund Policy for details.

7. Your Responsibilities

  • Provide truthful, accurate, and complete health information
  • Follow provider instructions and report side effects or concerns promptly
  • Keep your account credentials secure and your contact information current
  • Use the Services only for yourself, not on behalf of others

8. Intellectual Property

All content on the Services (text, design, logos, software) is owned by or licensed to LightenMD and protected by law. You may not copy, modify, or distribute it without permission.

9. Prohibited Uses

You may not misuse the Services, including by submitting false information, attempting to obtain medication for another person, interfering with the operation of the site, or violating applicable law.

10. Disclaimers

The Services are provided "as is" without warranties of any kind, to the maximum extent permitted by law. LightenMD does not practice medicine and makes no guarantee of specific health outcomes or weight-loss results. Information on the site is for general education and is not medical advice. See our Medical Disclaimer.

11. Limitation of Liability

To the maximum extent permitted by law, LightenMD's total liability arising out of or relating to the Services will not exceed the program fees you paid to LightenMD in the twelve (12) months preceding the claim. LightenMD is not liable for indirect, incidental, consequential, or punitive damages. Independent providers and pharmacies are solely responsible for the clinical and pharmacy services they render.

12. Dispute Resolution

Any dispute arising from these Terms or the Services will first be attempted to be resolved informally by contacting support@lightenmd.com. Unresolved disputes will be resolved by binding individual arbitration, and you waive participation in class actions, to the extent permitted by law.

13. Changes

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance. Material changes will be notified via the site or email.

14. Contact

support@lightenmd.com
LightenMD is operated by DC Northern Holdings LLC, doing business as LightenMD.
10177 Marmot Circle, Anchorage, AK 99515

For information about affiliated clinical providers and pharmacy fulfillment, see Clinical Providers & Pharmacy.