Refund & Cancellation Policy

Last updated: August 10, 2026

Cancel Anytime

Your applicable billing cadence and renewal terms are shown before payment. You may request cancellation by emailing support@lightenmd.com. Unless different terms are shown at checkout, cancellation takes effect at the end of the current billing period and prevents the next renewal charge.

Full Refund on Provider Denial

If, after reviewing your intake, an independent licensed provider determines that treatment through the program is not appropriate for you, we will refund the associated program fee in full — automatically, no request needed. Refunds are issued to the original payment method within 5–10 business days.

What Program Fees Cover

The secure checkout shows the exact price, services included in the program, billing cadence, and renewal terms before you authorize payment.

Mid-Cycle Refunds

Because program services (provider access and support) are delivered continuously throughout the billing period, fees for a billing period already underway are generally non-refundable, except where required by law or in the provider-denial case above. If something went wrong with your experience, contact us — we review every case individually and err on the side of the customer.

Billing Errors

If you believe you were billed in error, contact support@lightenmd.com within 60 days of the charge. Verified billing errors are refunded in full.

How to Reach Us

Email support@lightenmd.com. Mail may be sent to LightenMD, 10177 Marmot Circle, Anchorage, AK 99515.