Telehealth Consent

Last updated: October 28, 2026

By requesting care through LightenMD, you consent to receive health care services via telehealth from independent, licensed clinicians affiliated with an independent, physician-owned medical group (the "Medical Group").

What telehealth means

Telehealth is health care delivered remotely using technology. It may include secure online questionnaires and messaging reviewed by a clinician (asynchronous care), and phone or video visits (synchronous care). Some states require a video visit before certain prescriptions.

Benefits and limits

• Telehealth can make care more convenient and private.
• A clinician can't physically examine you, so they rely on the information you provide being complete and accurate.
• A clinician may decide telehealth isn't appropriate for you and recommend in-person care instead.
• Technical problems may delay care, and, despite safeguards, there is a small risk of unauthorized access to electronic information.

Your responsibilities

• Give complete, truthful information about your health, medications and allergies.
• Follow your clinician's instructions and report side effects promptly.
• Keep a primary care provider for your overall health and in-person needs where possible.
• Call 911 in an emergency. Telehealth is not for emergencies.

Your rights

• You may decline or stop telehealth care at any time.
• You have the same privacy protections as with in-person care.
• You may request copies of your medical records from the Medical Group.

Prescriptions

Any prescription is issued only if your clinician determines it's medically appropriate. Some medications offered are compounded by licensed pharmacies; compounded medications are not FDA-approved. Your clinician will explain the potential benefits, risks and alternatives.

By checking the consent box during sign-up, you confirm that you've read and understood this consent and agree to receive care via telehealth.