Legal

Billing, Cancellation & Refund Policy

Last updated: October 28, 2026

When you're charged

At checkout we save your payment method but don't charge it. Your card is charged only after a licensed clinician approves treatment. If you're not approved, you are not charged.

Automatic renewal

Memberships and all-in plans renew automatically every month, or at the end of your prepaid term, at the price shown at sign-up, until you cancel. We charge the payment method on file on each renewal date. We'll email you before any price change takes effect, and before a prepaid term renews.

Founding-member pricing

Founding members pay $99/month for Weight Care for their first 6 monthly billing cycles. After that, the standard $149/month rate applies unless you cancel or switch plans. We'll remind you by email before the rate changes.

How to cancel

Cancel any time from your account settings or by emailing support@lightenmd.com. Cancel before your next billing date to avoid the next charge. After you cancel, you keep access through the end of the period you've paid for.

Refunds

Not approved: no charge.
Before your first prescription is sent: if you cancel after approval but before your prescription is sent to a pharmacy, we'll refund your first payment in full.
Membership fees after a prescription is sent aren't refundable for that billing period, because clinical services have been provided. Cancelling stops future charges.
Compounded medications are made for you and can't be returned or resold under pharmacy law, so they aren't refundable once dispensed, except as described below.
Problems with an order: if an order arrives damaged, incorrect or not at all, contact us within 14 days and we'll replace it or refund it.
Medication bought from a manufacturer's pharmacy (for example, LillyDirect or NovoCare) is subject to that pharmacy's refund policy.

Failed payments

If a renewal payment fails, we'll notify you and retry. Refills may pause until payment is updated.

Questions or disputes

Please contact support@lightenmd.com before disputing a charge with your bank. We'll work to resolve any billing issue quickly.