Administrative help
LightenMD support can help with program information, account access, billing questions, cancellations, and locating the right next step.
LightenMD support
Help without the runaround.
Use one support line for calls or texts, or email our team for administrative help with access, billing, program details, or an existing request.
Phone
Call (646) 585-2515
Monday–Friday, 1:00–9:00 p.m. ET
Text
Text (646) 585-2515
Administrative support on the same number
Email
support@lightenmd.com
Best for non-urgent account questions
Clinical questions
For symptoms, medication, dosing, side effects, or treatment decisions, message your licensed provider through the secure patient portal. Administrative support does not provide medical advice.
Open the patient portal →Urgent or emergency help
LightenMD support is not an emergency service. If you believe you are experiencing a medical emergency, call 911 or seek immediate local care.
Protect your information
Do not send medical details, Social Security numbers, or full payment-card information by ordinary email or SMS. Use the secure patient portal for clinical messages.
Mailing and compliance details
Mailing address:
LightenMD
10177 Marmot Circle
Anchorage, AK 99515
For clinical privacy questions or medical-record requests, contact the independent provider at medicalcompliance@arorahealthgroup.com. See Clinical Providers & Pharmacy for provider and pharmacy details.